499db Privacy
Policy & Data Use
At 499db, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you hold over your information as a player on our platform.
How 499db Protects Your Privacy
A concise overview of the six core privacy principles that guide every data decision at 499db.
Minimal Data Collection
499db collects only the personal data that is strictly necessary for account management, payment processing, and regulatory compliance. We do not harvest surplus data or sell your information to third parties.
256-Bit SSL Encryption
All data transmitted between your device and the 499db platform is protected by industry-standard 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted in transit.
Your Rights, Respected
You retain the right to access, correct, and request deletion of your personal data at any time. Submit your request to [email protected] and our team will respond within five business days.
No Third-Party Data Sales
499db does not sell, rent, or trade your personal data to any third-party marketing organisations. Data shared with service providers is strictly limited to what is needed to deliver the services you use.
Defined Retention Periods
Personal data is retained only for as long as necessary. Transaction records are kept for a minimum of five years for compliance purposes; marketing preferences can be withdrawn by you at any time.
Responsible Gaming Privacy
Data relating to your responsible gaming settings — including deposit limits, self-exclusion status, and cooling-off periods — is treated with the highest level of confidentiality and is never shared externally.
Privacy Notice Summary: This Privacy Policy describes how 499db ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access the 499db platform at https://499db.io. By registering an account or using our services, you acknowledge that you have read and understood this policy. Please read it carefully.
1. Introduction
499db is committed to protecting the privacy and personal data of all individuals who interact with our online betting and casino platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 499db.
This policy applies to all players registered on the 499db platform, to visitors who browse https://499db.io without registering, and to any individual who contacts 499db support or communicates with us by email or any other channel.
499db operates in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality. We apply these principles consistently across our operations, from account registration through to account closure and data deletion.
If you have any questions about how your personal data is handled, or if you wish to exercise any of the data rights described in this policy, please contact our support team at [email protected]. All privacy-related enquiries are handled by a dedicated team member and will receive a response within five business days.
2. Personal Data We Collect
499db collects personal data that falls into the following categories. We collect only what is necessary for the specific purposes described in Section 4 of this policy.
2.1 Registration & Identity Data
- Full legal name (as it appears on your government-issued identity document)
- Date of birth (used for age verification — players must be 21 or older)
- Residential address (city, district, and Bangladesh postcode)
- Mobile phone number (used for account verification and payment wallet linking)
- Username and encrypted password
2.2 Identity Verification (KYC) Data
- Scanned copy or photograph of government-issued National Identity Card (NID), passport, or driving licence
- Proof of address document (utility bill, bank statement, or equivalent dated within 90 days)
- Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account registered in your name)
2.3 Financial & Transaction Data
- Deposit amounts, dates, and payment method references
- Withdrawal requests, amounts, and processing status
- Bonus credits, wagering activity, and promotion history
- Account balance history
2.4 Gameplay & Betting Data
- Bets placed, game sessions, stake amounts, and outcomes
- Sports betting selections and in-play activity
- Casino game history (slots, live casino, table games)
- Session duration and frequency of play
2.5 Technical & Device Data
- IP address and approximate geolocation (city level)
- Device type, operating system, and browser version
- Session timestamps and login history
- Cookie identifiers and analytics event data (see Section 7)
2.6 Communications Data
- Records of support tickets, live chat transcripts, and email correspondence
- Feedback and survey responses submitted voluntarily
- Promotion opt-in and communication preference records
499db does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. We collect only the categories of data listed above, which are necessary for the lawful operation of a betting and gaming platform serving players in Bangladesh.
3. How We Collect Your Data
499db collects personal data through the following channels and mechanisms:
3.1 Direct Collection
You provide data directly to 499db when you register an account, complete the KYC verification process, make a deposit or withdrawal, place a bet or play a casino game, contact our support team, or opt in to promotional communications.
3.2 Automated Technical Collection
When you access the 499db platform, our servers automatically log certain technical data including your IP address, browser type, operating system, referring URL, pages visited, and session timestamps. This data is collected via server logs and first-party analytics tools.
3.3 Cookies and Similar Technologies
499db uses cookies and similar tracking technologies to maintain session state, remember your login status, and gather aggregate analytics data about platform usage. Full details of our cookie practices are provided in Section 7 of this policy.
3.4 Payment Provider Data
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a partner bank, our payment processing systems receive a transaction confirmation reference, the amount, and the masked account identifier associated with your payment. 499db does not receive or store your full mobile banking PIN or bank account password.
3.5 Third-Party Game Providers
Game providers integrated into the 499db platform (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may process your Player ID and session data in order to serve game content and calculate outcomes. This data sharing is governed by data processing agreements between 499db and each provider.
4. How We Use Your Personal Data
499db processes your personal data for the following specific and lawful purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management — registering your account, maintaining your profile, and providing access to platform features. | Registration data, device data |
| Age and identity verification (KYC) — confirming that you are 21 or older and that your identity matches your registration details. | Registration data, KYC documents |
| Payment processing — handling deposits, withdrawals, and balance management via bKash, Nagad, Rocket, Upay, and partner banks. | Financial data, registration data |
| Fraud prevention and security — detecting and preventing fraudulent transactions, multi-accounting, and unauthorised access to accounts. | All categories |
| Regulatory compliance — meeting anti-money laundering (AML) record-keeping obligations and responding to lawful requests from competent authorities. | Financial data, KYC documents, transaction data |
| Responsible gaming — monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing deposit limits or self-exclusion requests. | Gameplay data, financial data |
| Platform improvement — analysing aggregate usage patterns to improve game selection, navigation, and overall user experience. | Technical data, gameplay data (aggregated and anonymised) |
| Customer support — resolving queries, complaints, and disputes submitted via email or live chat. | Communications data, registration data, financial data |
| Marketing communications — sending promotional offers, bonus notifications, and seasonal campaign updates to players who have opted in. | Registration data, communications preferences |
499db does not use your personal data for automated decision-making that produces significant legal effects on you, other than for the fraud-detection processes described above. Where automated fraud flags are raised, a human review is conducted before any account action is taken.
5. Legal Basis for Processing
499db processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and responses to lawful requests from competent authorities in Bangladesh.
- Legitimate interests: Processing carried out for purposes that are in 499db's legitimate business interests — such as fraud prevention, platform security, and aggregate analytics — where those interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing of your personal data for marketing communications, where you have explicitly opted in to receive such communications. You may withdraw this consent at any time by contacting [email protected].
6. Data Sharing & Third Parties
499db does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We share your data only in the following limited and controlled circumstances:
6.1 Payment Service Providers
Transaction data is shared with the payment service providers you use (bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank) solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data security within their own systems.
6.2 Game Content Providers
Your Player ID and session token are shared with integrated game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) for the purpose of serving game content and settling game outcomes. No additional personal data beyond what is technically necessary is shared with game providers.
6.3 Identity Verification Services
Where 499db uses a third-party KYC verification service to assist with identity document validation, the minimum necessary data (document images and name/date of birth) is shared with that provider under a strict data processing agreement that prohibits the provider from using the data for any other purpose.
6.4 Legal and Regulatory Authorities
499db will disclose personal data to competent law enforcement agencies, regulatory bodies, or courts in Bangladesh when required to do so by law, court order, or official regulatory request. We will notify affected players of such disclosures where permitted by law.
6.5 Business Continuity
In the event of a merger, acquisition, or sale of substantially all of 499db's business assets, player data may be transferred to the acquiring entity. In such an event, players will be notified by email or by a prominent notice on the platform prior to the transfer taking effect, and the acquiring entity will be bound by the terms of this Privacy Policy.
Under no circumstances does 499db share your financial data, KYC documents, responsible gaming records, or account balance information with any third-party marketing, advertising, or data analytics organisation.
7. Cookies & Tracking Technologies
499db uses cookies and similar technologies to operate the platform effectively and to understand how players use the site. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent cross-site request forgery, and ensure the platform functions correctly. These cannot be disabled. | Session |
| Functional | Remember your display preferences, language settings, and last-visited game category to personalise your experience. | 30 days |
| Analytics | Collect aggregate, anonymised data about page views, navigation paths, and feature usage to help us improve the platform. | 90 days |
| Fraud Detection | Identify suspicious access patterns, detect bot activity, and protect account security. | Session / 7 days |
You may control non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the 499db platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of core platform features.
499db does not use third-party advertising cookies or cross-site tracking technologies to build advertising profiles based on your browsing behaviour.
8. Data Security
499db takes the security of your personal data seriously and implements multiple layers of technical and organisational controls to protect it against unauthorised access, disclosure, alteration, or destruction.
8.1 Technical Measures
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
- Encrypted storage of passwords using industry-standard one-way hashing algorithms (bcrypt). 499db staff cannot view your password in plaintext.
- Encrypted storage of KYC document files and financial records at rest.
- Access controls limiting database and server access to authorised personnel only, governed by role-based permissions.
- Regular security audits and vulnerability assessments conducted on the platform infrastructure.
- Intrusion detection systems that monitor for anomalous access patterns and automatically flag suspicious activity.
8.2 Organisational Measures
- All 499db staff with access to personal data are subject to confidentiality obligations.
- Access to player data is granted on a strict need-to-know basis.
- Staff handling KYC documents and financial records undergo regular data protection training.
- Data breach response procedures are in place; affected players will be notified promptly in the event of a confirmed breach that poses a risk to their rights.
You can further protect your 499db account by using a strong, unique password and never sharing your login credentials with anyone. 499db will never contact you by email, SMS, or chat to ask for your password or one-time verification code.
9. Data Retention
499db retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedules apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance and dispute resolution |
| KYC identity documents | Duration of account + 5 years after closure | Regulatory record-keeping obligations |
| Transaction and financial records | Minimum 5 years from transaction date | Financial record-keeping and AML |
| Gameplay and betting history | Duration of account + 2 years after closure | Dispute resolution and responsible gaming monitoring |
| Support communications | 3 years from date of communication | Quality assurance and dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical / server log data | 90 days | Security monitoring and fraud detection |
After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
10. Your Data Rights
As a data subject, you hold the following rights with respect to the personal data that 499db holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
- Right of access: You may request a copy of the personal data 499db holds about you, along with information about how it is being used.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You may request that 499db delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to restriction: You may request that 499db restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
- Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.
- Right to withdraw consent: Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to object: You may object to processing carried out on the basis of legitimate interests. 499db will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
499db will respond to all data rights requests within five business days of receipt. Some requests — particularly erasure requests — may be subject to mandatory retention periods under applicable law, in which case we will explain clearly which data can be deleted and which must be retained and for how long.
11. Children & Minors
The 499db platform is strictly intended for adults aged 21 and above. 499db does not knowingly collect, store, or process personal data relating to any person under the age of 21.
During registration, all applicants are required to confirm that they are 21 or older. Where age verification checks raise doubt about a player's stated age, 499db will suspend the account and request documentary proof of age before allowing further access.
If you believe that a person under the age of 21 has registered on the 499db platform or that we hold personal data relating to a minor, please contact us immediately at [email protected]. We will investigate the matter promptly and, if confirmed, will delete all data associated with the minor's account and close the account permanently.
If you are under 21 years of age, you are not permitted to register or use the 499db platform. Please visit our Responsible Gaming page for guidance on parental controls and tools that can help prevent underage access to online gambling platforms.
12. Third-Party Links
The 499db platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game content studios. While 499db takes care to work only with reputable partners, we have no control over and accept no responsibility for the privacy practices or content of any third-party website or service.
This Privacy Policy applies solely to data collected and processed by 499db through the https://499db.io platform. When you navigate away from our platform to a third-party website — for example, by accessing your bKash app or visiting a game studio's homepage — you are subject to that third party's own privacy policy and terms of service.
We encourage you to review the privacy policies of any third-party services you use in connection with your 499db account, particularly those of your chosen payment provider.
13. Updates to This Privacy Policy
499db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending an email notification to the address associated with your account.
The "Effective Date" at the top of this page will be updated each time the policy is revised. Your continued use of the 499db platform following the effective date of any revised policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should close your account and cease using the platform.
We recommend reviewing this page periodically — particularly before making significant deposits or engaging with new platform features — to stay informed about how your data is being handled.
The current version of this Privacy Policy was last updated in January 2026. If you have any questions about recent changes, please contact [email protected] and reference the section or wording you would like clarified.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 499db holds about you, please contact our support team using the details below. All privacy-related enquiries are handled by a dedicated team member and will receive a written response within five business days.
Email: [email protected]
Platform: https://499db.io
Business Hours: Sunday to Thursday, 09:00 – 18:00 Bangladesh Standard Time (BST, UTC+6)
When submitting a privacy enquiry, please include your registered username (do not include your password), the nature of your request, and any relevant account reference numbers. This will help us locate your records quickly and respond as efficiently as possible.
499db will never ask for your account password, full payment card number, or mobile banking PIN in any support communication. If you receive a message claiming to be from 499db that requests this information, treat it as fraudulent and report it to [email protected] immediately.
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